Responsible Gaming

Introduction Responsible gaming at Zoome on the official website https://zoomeplay-au.com is based on the principle that online gambling must remain a form of entertainment, not a way to make money or solve financial problems. The purpose of this page is to help you understand the risks, recognise early warning signs, and use the available tools to stay in control of your play. Zoome, operated by Dama N.V. under Curaçao licence 8048/JAZ2020-013, is committed to providing clear information, practical controls, and access to independent support services. If your gambling behaviour starts to feel difficult to manage, you can contact our support team at any time for guidance on limits, breaks, or self-exclusion, and for referrals to professional help resources in Australia and internationally.

Risk Awareness

Gambling involves financial risk and the possibility of harm if it is not managed carefully. Understanding the signs of problematic play is a key part of protecting yourself and those around you.

Common signs of potential gambling addiction

• Loss of control: Frequently betting more than you planned, or being unable to stop even when you intend to.
• Preoccupation with gambling: Thinking about the casino or the next game when you are at work, at school, or with family and friends.
• Chasing losses: Increasing bet sizes or continuing to play after losses in an attempt to "win it back".
• Financial problems: Borrowing money, using funds needed for bills or essentials, using credit cards or loans to gamble, or hiding transactions.
• Emotional impact: Feeling anxiety, guilt, irritability or depression related to your gambling, or using gambling to escape stress or negative moods.
• Relationship strain: Arguing with family or partners about how much time or money you spend gambling, or lying about your activity.
• Neglect of responsibilities: Missing work, study, or important commitments because of gambling or recovery from gambling sessions.

Self-assessment: quick check of your gambling behaviour

Read the following statements and consider whether they apply to you "never", "sometimes", "often", or "almost always":

• I spend more time or money on gambling than I originally intended.
• I gamble with money that I really need for bills, rent, food or other essentials.
• I have tried to cut down or stop gambling but find it difficult to do so.
• I feel restless, irritable or upset when I am unable to gamble.
• I chase my losses by returning to play as soon as possible.
• I hide or minimise the extent of my gambling from family, friends, or colleagues.
• My gambling has caused problems with relationships, work, study, or finances.

If you answer "often" or "almost always" to one or more of these statements, we strongly recommend that you consider using our limit or self-exclusion tools and contact an independent help service listed below for a confidential discussion.

Limits & Tools

Zoome offers a range of account-based tools on https://zoomeplay-au.com designed to help you control how much time and money you spend gambling. These tools are available to all registered customers of Zoome and can usually be adjusted from within your personal account settings.

Deposit limits (daily, weekly, monthly)

1. Access your profile: Log in to your account on https://zoomeplay-au.com and go to the "My Account" or "Profile" section.
2. Open responsible gaming settings: Select "Responsible Gaming" or "Limits" from the account menu.
3. Choose deposit limit type: You will typically see options for:
   • Daily deposit limit (resets every 24 hours)
   • Weekly deposit limit (resets every 7 days)
   • Monthly deposit limit (resets every calendar month)
4. Set your amounts: Enter the maximum amount (in AUD or the currency of your account) that you are prepared to deposit for each period. For example:
   • Daily limit: AUD 50
   • Weekly limit: AUD 150
   • Monthly limit: AUD 400
   Choose figures that you can comfortably afford to lose without affecting essential living expenses.
5. Confirm and save: Review your entries and click "Save" or "Confirm". A confirmation message will appear once the new limits are active.

Important: In line with industry best practice, lowering your limits will generally take effect immediately, while requests to increase limits may be subject to a cooling-off period (for example, 24 hours or more) and may require you to confirm the change again after that period has expired.

Time limits and session control

To help manage how long you play on Zoome, you can use session timers or time-based reminders.

1. Session timer: Within the "Responsible Gaming" or "Limits" area of your account, select "Time Limits" or "Session Control". Set a maximum session duration (for example, 30, 60, or 120 minutes). Once this time is reached, you will receive a notification and may be logged out of your gaming session.
2. Reality checks: Enable regular on-screen reminders at fixed intervals (for example, every 30 or 60 minutes) that show:
   • How long you have been logged in
   • Your net win or loss during that period
   • Options to continue, take a break, or log out

Using these tools consistently can help you maintain awareness of your play and avoid unplanned long sessions.

Short breaks ("Time-Out" 24 - 72 hours)

If you feel the need for a brief pause from gambling, you can activate a short "Time-Out" period.

1. Navigate to Time-Out: Log in, go to "My Account" > "Responsible Gaming" > "Time-Out" or "Short Break".
2. Select duration: Choose a period such as:
   • 24 hours
   • 48 hours
   • 72 hours
3. Confirm your decision: Read the explanation of what Time-Out means (temporary suspension of play) and click "Confirm" or "Activate".

During an active Time-Out you may be unable to place bets or deposits; in some cases you may also be prevented from logging in. You will automatically regain access after the selected period expires, but you may extend the break or move to a longer self-exclusion period if needed.

Self-Exclusion

If gambling is causing you harm, a temporary or permanent self-exclusion from Zoome via https://zoomeplay-au.com may be appropriate. Self-exclusion is a stronger measure than standard limits and is designed to prevent access for a defined period.

How to activate self-exclusion

1. Log in to your account: Access https://zoomeplay-au.com and sign in, if it is safe for you to do so.
2. Open the self-exclusion section: Go to "My Account" and select "Responsible Gaming". Choose the "Self-Exclusion" or "Account Closure / Self-Exclusion" option.
3. Select exclusion period: You will typically be able to choose from:
   • 6 months
   • 1 year
   • 2 - 5 years
   • Lifetime (permanent exclusion from the brand)
4. Review information: Carefully read the description of the consequences of self-exclusion, including loss of access and restrictions on reopening the account.
5. Confirm your decision: Tick the confirmation box (if presented) stating that you understand the implications, then click "Confirm", "Exclude Me" or similar.
6. Support-assisted exclusion: If you are unable to complete these steps, you may request self-exclusion by contacting customer support at [email protected]. For security, support may need to verify your identity before actioning your request.

Consequences of self-exclusion

• Access to account: During self-exclusion you will not be able to log into your account or place bets. Attempts to create new accounts with Zoome on https://zoomeplay-au.com may be blocked where detected, but you also remain responsible for avoiding further gambling.
• Deposits and play: No new deposits or gambling activity will be permitted on the excluded account for the duration of the self-exclusion.
• Balance and withdrawals: Subject to standard verification and anti-money laundering checks, any remaining real-money balance may be withdrawn where technically and legally possible. Bonus funds may be forfeited in accordance with the bonus terms and conditions. You can contact [email protected] for guidance on your specific situation.
• Changes and revocation: Short-term self-exclusions (e.g. 6 months) generally cannot be cancelled early. Lifetime exclusions are intended to be permanent. Any request to reopen an account after a long exclusion, if permitted by policy and licence conditions, will be subject to a cooling-off period and a detailed review of your circumstances.

Support contacts for self-exclusion

If you need help choosing the appropriate exclusion period or understanding the consequences, please contact:

• Customer support: [email protected]
• General information: [email protected]

For additional independent advice on self-exclusion and harm minimisation, Australian residents can consult the resources at https://responsiblegambling.vic.gov.au/resources/publications/.

Support Resources

Professional and community-based support can be critical in managing gambling-related harm. The following services are independent of Zoome and offer confidential assistance. Availability may change over time; please check each organisation's website for the most current details.

Local support for players in Australia

• National Gambling Helpline (via local services):
  • Phone: 1800 858 858 (often branded as "Gambling Help" in many Australian states and territories)
  • Hours: Typically 24/7, but check your local service website for exact operating times.
  • Channels: Telephone, online chat, and in some states, email or text support.
  • Services: Confidential counselling, information, and referral to local face-to-face support.
  • Languages: Primarily English, with access to interpreter services in many locations.
• State and territory services (examples):
  • Victoria - Gambler's Help: Accessible via the resources section at responsiblegambling.vic.gov.au, offering phone, online and in-person support.
  • Other states and territories: Equivalent "Gambling Help" services operate in New South Wales, Queensland, South Australia, Western Australia, Tasmania, the Australian Capital Territory and the Northern Territory. Search "Gambling Help" together with your state or territory name for local contact details.

Confidentiality note: These services are independent from Dama N.V. and zoomeplay-au.com. Information you share with them is not disclosed to the operator except with your explicit consent or as required by applicable law.

International support organisations

Multi-operator self-exclusion schemes (by country examples)

• United Kingdom - GAMSTOP: A free national online self-exclusion system that applies across licensed UK online gambling operators. Website: gamstop.co.uk.
• Spain - RGIAJ self-exclusion register: The General Registry of Gaming Access Interdictions (Registro General de Interdicciones de Acceso al Juego - RGIAJ) allows individuals to prohibit access to licensed gambling operators in Spain. Information is available through the Spanish gambling regulator's website.
• Other countries: Many jurisdictions have their own voluntary exclusion registers or local schemes; please check with your national regulator or responsible gambling service.

Note for Australian players: As zoomeplay-au.com operates under a Curaçao licence (Antillephone N.V. 8048/JAZ2020-013) and may be subject to Australian Communications and Media Authority (ACMA) blocking measures, local Australian multi-venue exclusion schemes may not apply to this offshore site. However, you can and should use both our internal self-exclusion tools and any available local land-based or state-based exclusion services.

Blocking and filtering applications

• Gamban: Software that blocks access to many gambling websites and apps across devices. Website: gamban.com.
• BetBlocker: Free blocking software for gambling sites, available for multiple platforms. Website: betblocker.org.
• Device-level controls: You may also use parental control or website-blocking features built into your operating system, router, or security software to restrict access to gambling content.

Family and affected others

Problem gambling often affects partners, family members and friends. Many of the services listed above provide dedicated support for affected others, including:

• Information about gambling addiction and its impact on relationships.
• Support groups (online forums, chats and local meetings).
• Advice on financial and legal protections.

Family members in Australia may also find practical resources through responsiblegambling.vic.gov.au and similar state-based information portals.

Help for Family

If you are concerned that someone close to you may be experiencing gambling-related harm, it is important to approach the situation carefully and with empathy.

How to start the conversation

• Choose the right moment: Speak when both of you are calm and there is enough privacy and time to talk.
• Use non-judgmental language: Focus on your observations and feelings rather than accusations, for example: "I've noticed you seem stressed about money and I'm worried about you."
• Listen actively: Allow the person to share their perspective without interruption. Acknowledge their feelings, even if you do not agree with all their explanations.
• Avoid enabling behaviour: While offering emotional support, try not to cover debts or provide money that may be used for gambling.

Encouraging support and treatment

• Suggest completing a self-assessment test or contacting a helpline such as the National Gambling Helpline (1800 858 858 in Australia, where available).
• Offer to sit with them while they make a phone call, use an online chat, or look for local counselling services.
• Encourage them to use the responsible gaming tools on their Zoome account (limits, Time-Out, self-exclusion) or to allow you to help them set these tools up.
• Discuss the possibility of speaking with a qualified psychotherapist or psychologist experienced in addiction treatment.

Support resources for families and friends

• Online forums and chats:
  • Gambling Therapy forums and groups for affected others: gamblingtherapy.org
  • GamCare online communities (primarily UK-based but accessible internationally): gamcare.org.uk
• Professional help:
  • Local general practitioners (GPs) can provide referrals to mental health professionals.
  • State-based gambling help services in Australia (see above) often offer free counselling for family members.
• Next steps for safety and stability:
  • Review joint finances, consider separate bank accounts, and seek financial counselling if needed.
  • Establish clear boundaries about financial support and acceptable behaviour.
  • Seek legal advice if necessary to protect shared assets and responsibilities.

Remember that you are not responsible for another person's gambling decisions, and you are entitled to seek support for yourself regardless of whether they choose to seek help.

Operator's Commitment

Zoome, operated by Dama N.V. from Scharlooweg 39, Willemstad, Curaçao under licence 8048/JAZ2020-013 issued by Antillephone N.V., is committed to promoting responsible gaming for all users of Zoome via https://zoomeplay-au.com. While the company is licensed in Curaçao and not regulated by Australian gambling regulators, it follows recognised industry standards for harm minimisation as far as its offshore status permits.

Internal risk checks and monitoring

• Behavioural analysis: The operator may conduct ongoing monitoring of account activity to identify patterns that could indicate an elevated risk of harm, including:
  • Unusually high or rapidly increasing deposit amounts.
  • Frequent deposits within a short period of time.
  • Extended play sessions without breaks.
  • Repeated attempts to gamble after declined payments.
• Technical controls: Systems may be used to limit access after certain thresholds are reached or to prompt the player to review their behaviour.
• Verification procedures: In line with licence and anti-money laundering requirements, identity checks and affordability assessments may be requested in some circumstances.

Warning messages and interventions

• Automated notifications: Where risk indicators are detected, we may display on-screen messages reminding you of the responsible gaming tools available and suggesting a break or limit adjustment.
• Direct contact: In higher-risk cases, the responsible gaming or support team may contact you using the contact details associated with your account (usually by email) to:
  • Share information about observed patterns (for example, a significant increase in deposits).
  • Encourage you to review your limits or consider self-exclusion.
  • Provide links to independent support services and resources.
• Preventive measures: The operator reserves the right, at its reasonable discretion and subject to licence obligations, to:
  • Apply or adjust limits to your account.
  • Temporarily suspend or permanently close your account if serious harm is suspected.
  • Decline to reopen an account where it considers that doing so would be unsafe.

Important regulatory note: Australian residents using offshore services such as zoomeplay-au.com are not protected by Australian consumer gambling laws and may be accessing a site that is subject to ACMA blocking measures (see https://acma.gov.au/blocked-gambling-sites). Our responsible gaming measures are provided voluntarily under our Curaçao licence and do not replace protections available on locally licensed sites.

Updates

This responsible gaming page is reviewed periodically to reflect changes in legal requirements, licensing conditions, and best practice in harm minimisation.

How we will notify you of changes

• Website updates: The latest version of this page will always be available in the "Responsible Gaming" section of https://zoomeplay-au.com.
• Email notifications: For material changes that significantly affect your rights or the tools available, we may send a notice to the email address registered on your Zoome account.
• On-site messages: We may also display banners, pop-ups or account notifications informing you of significant updates to responsible gaming policies or tools.

We encourage you to review this page regularly to stay informed about the measures that can help you manage your gambling safely.

Date of last update: 6 November 2026.

Contact & Feedback

If you have questions about responsible gaming, wish to request support, or would like to provide feedback on the tools available at Zoome on https://zoomeplay-au.com, you can contact us as follows:

Responsible gaming contacts

• Responsible gaming and customer support email: [email protected]
• General information email: [email protected]
• Postal / registered office (operator): Dama N.V., Scharlooweg 39, Willemstad, Curaçao.

Phone numbers and dedicated contact forms may be introduced in future. Where an online feedback form is available in your account area ("Contact Us" or "Support" section), you may use it to:

• Request assistance with setting or changing limits, Time-Out or self-exclusion.
• Ask questions about responsible gaming policies and procedures.
• Provide feedback on how we can improve our tools and information.

Confidentiality and data protection: Your responsible gaming enquiries are handled with discretion and in accordance with our privacy obligations under the Curaçao licensing framework and applicable data protection laws. However, please be aware that communications may be reviewed by authorised staff members of Dama N.V. for the purpose of providing support and complying with legal and regulatory duties.

If you are in immediate distress or feel at risk of harm, please contact an emergency service or crisis helpline in your country without delay, in addition to using the gambling-specific support resources listed above.