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Zoome Review Australia

Terms & Conditions

These Terms govern your relationship with the operator of the website zoomeplay-au.com (referred to as "Zoome", "we", "us", or "our") and your use of all gambling products and related services offered through zoomeplay-au.com (the "Services"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you must not use the Services. These Terms are effective as of 1 January 2026.

Definitions

For the purposes of these Terms, the following definitions apply:

  • Operator: Dama N.V., a company registered in Curaçao with registration number 152125 and registered address at Scharlooweg 39, Willemstad, Curaçao, operating the online casino under the brand name Zoome via the domain zoomeplay-au.com.
  • Website: The site located at https://zoomeplay-au.com and any subdomains or mobile versions operated by the Operator.
  • User or Player: Any natural person who accesses the Website, creates an account, or otherwise uses the Services.
  • Account: A personal, non-transferable gambling account opened and maintained by a User with the Operator for the purpose of participating in the Services.
  • Services: All real-money and demo gambling products, games, promotions, content, and features offered on or through the Website.
  • Bet or Stake: Any amount of real-money funds or bonus funds risked on the outcome of a game or event offered on the Website.
  • Wager: The act of placing a Bet, including Bets made with deposited funds, bonus funds, or any other form of credit provided by the Operator.
  • Bonus: Any promotional credit, free spins, cashback, matched deposit, or other incentive issued by the Operator that is subject to specific conditions and wagering requirements.
  • Wagering Requirements: The amount a Player must wager (for example, 40x the bonus amount) before bonus funds or winnings derived from a Bonus become withdrawable.
  • KYC (Know Your Customer): Procedures used by the Operator to verify the identity, age, residence, and source of funds of Users, including the collection and verification of documents.
  • Payment Method: Any card, e-wallet, bank account, voucher, or cryptocurrency wallet used to deposit or withdraw funds to or from an Account.
  • Restricted Jurisdiction: Any country or territory in which the use of the Services is prohibited or restricted by the Operator or by applicable law, including Australia to the extent required by Australian law and enforcement actions.
  • ACMA: The Australian Communications and Media Authority, which may order the blocking of offshore gambling websites, including zoomeplay-au.com, in Australia.

Account Registration

Eligibility and Age Requirements

  • Minimum age: You may create an Account and use the Services only if you are at least 18 years old or the minimum legal age for online gambling in your country of residence, whichever is higher.
  • Legal capacity: By registering, you confirm that you have full legal capacity to enter into binding contracts and that you are not acting on behalf of another person.
  • Jurisdictional restrictions: You are solely responsible for ensuring that your use of the Website is legal under the laws of your jurisdiction. Australian residents are generally not These Terms govern your relationship with the operator of the website zoomeplay-au.com in connection with your access to and use of the Zoome online casino services as presented on Zoome (together, the "Service"). By using the Service, you agree to be bound by these Terms as updated from time to time. These Terms are effective as of 1 January 2026.

    Definitions

    For the purposes of these Terms, the following definitions apply:

    • "Operator" means Dama N.V., a company incorporated under the laws of Curaçao, registration number 152125, with registered address at Scharlooweg 39, Willemstad, Curaçao, operating the Zoome brand via the domain zoomeplay-au.com under Curaçao licence 8048/JAZ2020-013 issued through Antillephone N.V.
    • "Website" means zoomeplay-au.com and any subdomains, mirrors, mobile or review interfaces (including Zoome) that provide access to the Service.
    • "User" or "you" means any person who accesses the Website, with or without registration.
    • "Player" means a User who has successfully created and maintains a real-money account with the Operator on zoomeplay-au.com.
    • "Account" means a personal gambling account registered in a Player's name on zoomeplay-au.com, used to deposit funds, place Bets and receive payouts.
    • "Bet" or "Wager" means any stake of real-money funds or bonus funds placed by a Player on any game or event available on the Service, including slots, table games and live casino games.
    • "Game(s)" means all casino games and related content made available on the Website by the Operator via third-party providers.
    • "Bonus" means any promotional value credited to an Account, including welcome bonuses, reload bonuses, free spins, cashback, loyalty rewards or similar, which may be subject to specific conditions.
    • "Bonus Funds" means funds or game credits that are not withdrawable until relevant conditions (including wagering requirements) are fully met.
    • "Real-Money Balance" means funds that you have deposited and any winnings that have become withdrawable under these Terms.
    • "Wagering Requirement" means the total amount you must bet using Bonus Funds and/or Real-Money Balance before Bonus Funds and resulting winnings become withdrawable.
    • "KYC" (Know Your Customer) means identity and verification checks which the Operator may conduct, including verification of age, identity, address, payment instruments and source of funds.
    • "Prohibited Jurisdiction" means any country or territory from which the Operator does not accept players pursuant to its licence, internal policies or applicable law, which includes Australia where local law generally prohibits provision of most online casino services.
    • "ACMA" means the Australian Communications and Media Authority, which has powers to request blocking of offshore gambling sites such as zoomeplay-au.com that offer services to Australian residents.
    • "Service" means all products, content and functionality provided by the Operator via the Website, including casino Games, promotions, payment processing, support and associated information pages such as Zoome.
    • "Terms" means this Terms and Conditions document, as amended from time to time.

    Account Registration

    Eligibility and age requirements

    • Minimum age: You may create an Account only if you are at least 18 years old or the legal age of majority in your country of residence, whichever is higher. You must confirm your age during registration.
    • Jurisdictional restrictions: You are strictly prohibited from opening an Account or using the Service if you are located in a Prohibited Jurisdiction. In particular, Australian residents are generally not protected by Australian consumer law when using offshore gambling services such as zoomeplay-au.com and may be targeted by ACMA blocking measures.
    • Responsibility: You are solely responsible for ensuring that your use of the Service is lawful under the laws applicable to you. The Operator does not provide legal advice and does not accept liability for unlawful use of the Service by Users.

    Account creation process

    • Registration data: To create an Account you must provide accurate and complete information, including but not limited to full name, date of birth, address, email address, phone number (if requested) and account currency.
    • Email verification: You may be required to verify your email address by following a confirmation link or code sent to the email address you provided before your Account becomes fully active.
    • Single account rule: You may hold only one Account with Zoome at any time. Creating multiple Accounts, including using different emails or personal details, is strictly prohibited and may lead to closure of all related Accounts and forfeiture of Bonuses and winnings.
    • Residence confirmation: By registering, you confirm that you are not resident in, located in, or accessing the Service from a Prohibited Jurisdiction. The Operator may use IP checks and other tools to identify your location.

    KYC and verification

    • Verification requirement: The Operator may, at any time, request KYC documents and information, which may include:
      • Government-issued photo ID (passport, identity card, driving licence)
      • Proof of address (utility bill, bank statement not older than three months)
      • Proof of ownership of payment methods used (bank card copy, e-wallet screenshot, crypto wallet details)
      • Information about source of funds, where required by applicable regulations or internal policies
    • Verification timing: Verification may be required before deposits, during gameplay or, most commonly, prior to any withdrawal processing. The Operator may suspend withdrawals until KYC is completed.
    • Failure to provide documents: If you fail to provide requested documents within a reasonable timeframe or provide false or misleading information, the Operator may suspend or close your Account, cancel Bonuses, void winnings and retain any remaining balance to the extent permitted by law and licence conditions.

    User obligations and account security

    • Accuracy of information: You must keep your registration and contact information up to date and notify the Operator of any changes without undue delay.
    • Confidentiality of credentials: You are responsible for maintaining the confidentiality of your login details (username, password, two-factor authentication if enabled) and for all activities conducted through your Account.
    • Unauthorised access: If you suspect that your Account has been compromised, you must immediately change your password and contact customer support at [email protected].
    • Use for personal purposes only: Accounts are for personal, non-commercial use only. You must not allow any third party to use your Account or transfer your Account to any other person.

    Betting & Gameplay Rules

    General rules for placing bets

    • Availability of Games: The Operator provides a range of casino Games from third-party providers. Game availability, rules, RTP (return-to-player) and limits are determined by each provider and may vary by jurisdiction.
    • Minimum and maximum stakes: Each Game has its own minimum and maximum bet limits as displayed within the Game interface. You must not attempt to place Bets outside these limits.
    • Bet confirmation: A Bet is deemed placed and accepted when it is registered on the Operator's servers. The Game history within your Account is the decisive record of your Bets and results.
    • Randomness: Game outcomes are determined by random number generators (RNGs) provided and certified by independent testing laboratories (for example, BGaming RNG certifications by iTech Labs for relevant games). The Operator does not manipulate individual outcomes.

    Modification and cancellation of bets

    • Irreversibility: Once a Bet has been placed and accepted by the system, it generally cannot be cancelled or changed by the Player.
    • Errors and malfunctions: If a Game malfunctions or exhibits an obvious error, the Bet and any payouts that arose from the malfunction may be voided. In such cases:
      • Bets affected by the malfunction may be cancelled; and
      • Your stake may be returned to your Account where appropriate.
    • Operator corrections: The Operator reserves the right to correct or void any Bet or payout in cases of technical error, incorrect Game configuration, or apparent mispricing, subject to applicable law.

    Conduct in live casino, chats and interactive features

    • Respectful behaviour: When using chat features in live casino or any interactive elements, you must:
      • Refrain from using abusive, defamatory, racist, sexist, obscene or otherwise offensive language;
      • Not harass, threaten or intimidate other players, dealers or staff; and
      • Comply with any specific chat rules displayed in the Game environment.
    • Prohibition of fraud and collusion: You must not engage in cheating, exploitation of software bugs, collusion with other players or use of automated tools (bots). Suspicious behaviour may lead to investigation, suspension and eventual closure of your Account.
    • Recording and streaming: You must not record, reproduce or publicly stream live casino content where such actions are prohibited by the Game provider's terms or applicable law.

    Bonus Terms

    General bonus conditions

    • Separate terms: Each Bonus or promotion offered on zoomeplay-au.com is subject to these general Bonus Terms as well as any specific conditions published on the relevant promotion page. In the event of conflict, the specific promotion terms prevail.
    • Eligibility: Bonuses may be limited to particular countries, payment methods or player segments, and may not be available to Players from Australia or other Prohibited Jurisdictions, subject to the Operator's risk policies.
    • Abuse prevention: The Operator may restrict or exclude certain players from promotions to prevent bonus abuse, multiple Account fraud, or other irregular play.

    Bonus activation and wagering requirements

    • Activation: Bonuses may require:
      • Entering a bonus code during deposit;
      • Selecting a promotion in the cashier; or
      • Opt-in via email or on-site pop-up.
      Failure to follow activation instructions may result in the Bonus not being credited.
    • Wagering requirements: Unless otherwise stated, deposit Bonuses are subject to a wagering requirement (for example, 40x the Bonus amount) that must be met within a specified timeframe (for example, 7 - 14 days) before Bonus Funds and related winnings become withdrawable.
    • Contribution of Games: Different Games may contribute differently to wagering requirements. Typically:
      • Most slots: 100% of bet amount;
      • Table games and live games: significantly lower or 0%;
      • Excluded Games: 0% and may be fully restricted for Bonus play.
      You must refer to the specific bonus information on the Website for exact contribution rates.

    Timeframes and expiry

    • Bonus validity: Bonuses and free spins are generally valid only for a limited period (for example, 7 - 30 days) from the time of activation, as indicated in the promotion description.
    • Expiry effect: If wagering requirements are not met within the specified timeframe, the Bonus and any associated winnings may be removed from your Account.

    Prohibited games and actions during bonus play

    • Game restrictions: Some Games may be excluded from play with Bonus Funds. Using Bonus Funds on restricted Games may result in cancellation of winnings and removal of the Bonus.
    • Betting patterns considered abusive: Without limitation, the following may be treated as bonus abuse:
      • Placing single Bets that exceed the maximum allowed bet size for active Bonuses (as specified in promotion terms);
      • Using betting strategies that substantially reduce risk while clearing wagering (for example, betting both sides of a roulette outcome);
      • Delaying bonus rounds or free spin features for later use after wagering has been completed.
    • Consequences of abuse: In case of suspected bonus abuse, the Operator may cancel active Bonuses, void related winnings and, where justified, close the Account.

    Combination of promotions

    • No automatic stacking: Unless expressly permitted, only one active Bonus or promotion may be in effect at a time. You may not combine multiple welcome or reload bonuses on a single deposit.
    • Priority of Bonuses: If you claim multiple promotions in breach of this rule, the Operator may determine which Bonus applies and cancel the others, including any inappropriate winnings, at its reasonable discretion.

    Payments & Withdrawals

    Deposits

    • Payment methods: Subject to availability in your region and internal risk controls, deposits may be made via:
      • Bank cards (e.g., Visa, Mastercard, where supported);
      • E-wallets or online payment services; and
      • Cryptocurrencies, via supported wallets and processors.
    • Limits: Minimum and maximum deposit limits apply and are displayed in the cashier for each payment method. The Operator may adjust limits for individual Accounts based on risk assessment.
    • Fees: The Operator seeks not to charge additional deposit fees, but reserves the right to do so where necessary and where clearly disclosed in the cashier. Your bank, card issuer, e-wallet provider or crypto processor may apply their own fees.
    • Currency and conversion: Deposits may be accepted in specified currencies. If your payment is made in a different currency, conversion may be applied at the prevailing exchange rate of the payment provider, and you bear any associated costs.

    Withdrawals

    • General conditions: Withdrawals are subject to successful KYC verification, completion of any applicable wagering requirements and satisfaction of anti-fraud checks.
    • Payment channels: Where possible, withdrawals will be processed to the same payment method and account used for deposit, subject to technical capability and regulatory requirements. For crypto, withdrawals may be sent to a verified wallet address you provide.
    • Processing times: The Operator aims to review and approve withdrawal requests within a reasonable period (for example, 0 - 72 hours) after they are submitted. External payment processing times depend on the method and are outside the Operator's control.
    • Limits and instalments: The Operator may apply daily, weekly or monthly withdrawal limits according to internal policies, player status and payment method. Large withdrawals may be paid in instalments.
    • Fees: The Operator may charge withdrawal fees in certain circumstances (for example, multiple withdrawals within a day, very small withdrawals), provided such fees are clearly displayed in the cashier before confirmation.

    Refunds, chargebacks and reversals

    • Refund policy: Deposits that have been used for betting are generally non-refundable. In exceptional circumstances (e.g., clear technical errors or duplicate transactions), the Operator may, at its discretion, consider a refund to the original payment method.
    • Chargebacks: You must not initiate chargebacks or payment disputes without first contacting support. Unjustified chargebacks may lead to:
      • Immediate suspension or closure of your Account;
      • Deduction of outstanding amounts from your Account balance; and
      • Engagement of collection agencies or legal action, where appropriate.
    • Reversal of withdrawals: Before a withdrawal has been processed, the Operator may allow you to cancel (reverse) your withdrawal request and return funds to your Account balance, subject to responsible gambling controls.

    Adjustment of balances

    • Corrections: The Operator may correct Account balances in case of:
      • Obvious errors in crediting or debiting funds;
      • Malfunctioning Games or misconfigured pay tables; or
      • Incorrect allocation of Bonuses or cashback.
    • Responsibility to review: You must regularly review your Account history. Any discrepancies must be reported to support without undue delay.

    Limitation of Liability

    Operator's obligations

    • Fairness and integrity: The Operator endeavours to ensure that Games available on zoomeplay-au.com are fair and operate in accordance with applicable technical standards, including RNG certification by independent laboratories for participating providers.
    • Accuracy of results: Game results recorded on the Operator's servers are final and, in the absence of contrary evidence, conclusive for determining all Bets and payouts.
    • Security: The Operator takes reasonable measures to maintain the security and integrity of the Website, including encryption of data in transit where appropriate and secure storage of personal data in accordance with the Privacy Policy.

    Exclusions and limitations

    • No warranty: The Service is provided "as is" and "as available." To the fullest extent permitted by law, the Operator disclaims all warranties, express or implied, regarding uninterrupted access, error-free operation, completeness or fitness for a particular purpose.
    • Technical failures: The Operator is not liable for:
      • Interruptions or delays caused by internet connectivity, telecommunications failures or power outages;
      • Hardware or software failures on your device; or
      • Any loss or corruption of data resulting from such events.
    • Indirect and consequential loss: To the maximum extent permitted by law, the Operator is not liable for any indirect, incidental, consequential, special or punitive damages, loss of profits, business, data or goodwill arising out of or in connection with the use of the Service.
    • Maximum liability: Where the Operator is found liable to you in relation to a particular Bet or Game, its maximum aggregate liability shall not exceed the amount of the relevant stake or, in the case of an erroneous credit, the amount incorrectly credited to your Account.
    • Australian consumer protections: You acknowledge that, as an offshore operator licensed in Curaçao, the Operator is not regulated by Australian gambling regulators and that you may not benefit from Australian consumer protection schemes when using the Service.

    Intellectual Property Rights

    • Ownership: All intellectual property rights in and to the Website and Service, including but not limited to text (including Zoome content), graphics, logos, trademarks, Game interfaces, software code and audio-visual materials, are owned by the Operator, its affiliates or its licensors and are protected by copyright, trademark and other applicable laws.
    • Limited licence: You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website for personal, non-commercial entertainment purposes only, strictly in accordance with these Terms.
    • Prohibited uses: You must not, without prior written consent of the relevant rights holder:
      • Copy, reproduce, modify, adapt, translate or create derivative works of any content or software on the Website;
      • Distribute, transmit, sell, rent, lease, sublicense or otherwise make available any part of the Website or Service to third parties;
      • Reverse engineer, decompile or disassemble any software used in connection with the Service, except where expressly permitted by mandatory law.
    • Third-party content: Game provider names, logos and content belong to their respective owners. Your use of the Website does not grant you any rights in such third-party marks or content.

    Privacy & Data Protection

    • Privacy Policy: All collection, use, storage and disclosure of your personal data by the Operator is governed by the Zoome Privacy Policy available on zoomeplay-au.com. By using the Service, you acknowledge that you have read and understood the Privacy Policy and agree to the processing of your data in accordance with it.
    • Data processing: The Operator will process your personal data for purposes including Account management, provision of the Service, KYC and anti-fraud checks, payment processing, marketing (where permitted), and compliance with legal and regulatory obligations in its licensing jurisdiction.
    • International transfers: As the Operator is based in Curaçao and uses various third-party service providers, your data may be transferred to and processed in countries outside your country of residence. Appropriate safeguards will be used where required by applicable data protection laws.

    Changes to Terms

    • Right to amend: The Operator may modify these Terms at any time for reasons including legal or regulatory changes, updates to the Service, risk management or improvements in user protection.
    • Notification of changes: Material changes will, where feasible, be notified to you by:
      • On-site banners or pop-ups on zoomeplay-au.com and/or Zoome;
      • Email to the address registered in your Account; or
      • Other reasonable means of communication.
    • Effective date: Unless otherwise stated, changes will take effect from the date indicated in the updated Terms. Continued use of the Service after that date will constitute your acceptance of the revised Terms.
    • Right to discontinue use: If you do not agree with any modification of the Terms, you must immediately stop using the Service and may request closure of your Account and withdrawal of any withdrawable balance, subject to these Terms.

    Termination & Suspension

    Termination by the Player

    • Closure request: You may request closure of your Account at any time by contacting support at [email protected] or through any available Account-closure function on the Website.
    • Payout on closure: Upon closure, any remaining Real-Money Balance that is not subject to investigation or legal restriction will be paid out to you, subject to standard withdrawal procedures and KYC requirements.

    Suspension and termination by the Operator

    • Grounds for suspension or closure: The Operator may suspend or close your Account, restrict access to the Service, or withhold funds where it reasonably suspects:
      • Violation of these Terms, including bonus abuse or multiple Account registration;
      • Fraud, money laundering, financing of terrorism or other criminal activity;
      • Use of the Service from a Prohibited Jurisdiction, including Australia, in breach of local law;
      • Chargebacks or payment disputes initiated without good cause; or
      • Abusive behaviour towards staff or other players.
    • Investigation: During investigation of suspected breaches, the Operator may:
      • Freeze your Account balance;
      • Delay processing of withdrawals; and
      • Request additional documentation or information.
    • Outcome and funds: Following investigation:
      • If no breach is established, the Account may be reinstated and any pending payouts processed;
      • If a material breach is confirmed, the Operator may close the Account, confiscate Bonuses and, where justified, retain winnings or entire balances in accordance with applicable law and licence conditions.
    • Notice: Where lawful and practicable, the Operator will notify you by email of the reason for suspension or closure and the outcome of any investigation.

    Governing Law & Jurisdiction

    • Governing law: These Terms and your use of the Service are governed by the laws of Curaçao, without regard to conflict of law rules that would result in the application of any other law.
    • Regulatory framework: The online gambling activities of the Operator are conducted under licence 8048/JAZ2020-013 issued by Antillephone N.V. in Curaçao. Antillephone N.V. is a master licence holder and not a governmental regulator.
    • Australian context: You acknowledge that, while you may access the Service from Australia, the Operator is not licensed or regulated by Australian authorities and may be subject to blocking actions by ACMA. Australian courts and regulators may have limited ability to protect you in relation to your use of the Service.
    • Dispute resolution:
      • If you have a complaint, you must first contact customer support at [email protected], providing full details and relevant evidence.
      • The Operator will use reasonable endeavours to resolve your complaint internally.
      • If a dispute cannot be resolved internally, it may be referred to an independent dispute resolution body or handled in accordance with the procedures made available under the Operator's licence, where applicable.
    • Jurisdiction: Subject to any mandatory provisions of applicable consumer laws, you agree that any legal proceedings arising out of or relating to these Terms shall be brought exclusively before the competent courts of Curaçao.

    Contact Information

    If you have any questions regarding these Terms, your Account or the Service, you may contact the Operator using the following details:

    Additional information on offshore gambling sites blocked for Australian users can be found at the ACMA resource: https://acma.gov.au/blocked-gambling-sites. Information on game fairness and RNG certification for certain providers (such as BGaming) is available at: https://bgaming.com/fairness. For responsible gambling resources relevant to Australian residents, you may consult, for example: https://responsiblegambling.vic.gov.au/resources/publications/.